How a UK telecom team cut SLA breaches by 95%
Challenge
Lebara was experiencing regular SLA breaches due to brittle, monolithic data pipelines. Each failure created a cascading effect — breaking reporting dashboards and triggering compliance risks.
What We Did
We redesigned their pipeline strategy using a Data Mesh approach. By decoupling dependencies and shifting to Azure Data Factory and Synapse, we eliminated single points of failure and introduced automated monitoring.
Tools Used
- Azure Data Factory
- Azure Synapse
- Data Mesh architecture
case example
Outcome
- SLA breaches reduced by 95%
- Architecture simplified and hardened
- Higher data quality, completeness, and compliance
- Delivered in under 3 quarters
confidence gain